Customer Operations Representative | Serbian, Croatian and Bosnian

  • Location

    Utrecht

  • Sector:

    Customer Service

  • Contact:

    Davide Puleri

  • Job ref:

    JN -042022-26666

  • Published:

    24 days ago

  • Expiry date:

    2022-05-26

If you speak fluent Serbian, Croatian and Bosnian and you have a background in administrations or customer support and you are looking to join a dynamic, international company based in Utrecht - have a look at the job opportunity we are offering! Our client operates in the tax industry in the majority of EU countries and provides high-quality service and level of professionalism for their B2B clients. The company has a great multicultural environment, close-knit team, diverse and motivating tasks and stable career development!

Responsibilities:

  • Deliver excellent service and quality to the team’s customers
  • Build up and maintain professional working relations with relevant local authorities
  • Carry out all core administrative processes within the team: verification, claiming, appeal handling, customer service and account management
  • Ensure customer documentation is complete at all times
  • Ensure all claims are submitted correctly within relevant local deadlines
  • Ensure all rejections are reviewed and appealed promptly where appropriate
  • To deliver excellent service to both internal and external relations, and to ensure to stay up to date with relevant knowledge and skills in the Customer Operations area
  • Achieve maximum refunds for our customers by processing their tax claims speedily and correctly

Job requirements:

  • Near native Serbian, Croatian, Bosnian and English is a Must, Macedonian would be a plus
  • Only candidates that are already residing in The Netherlands can be considered
  • Bachelor degree in Economics, Finance or Business Administration
  • 1-2 years of experience in financial, administrative or customer service roles
  • Enthusiastic, team player, flexible
  • SAP experience is a pre

If this sounds like you, don't hesitate to apply or contact us for more information at konstantina@adamsrecruitment.com and davide@adamsrecruitment.com