Customer Care Specialist | German

  • Location

    Remote

  • Sector:

    Customer Service

  • Contact:

    Ata Akpojiyovbi

  • Job ref:

    JN -072021-26197

  • Published:

    12 days ago

  • Expiry date:

    2021-10-15

Do you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B start-ups? Our client is a leader in mobile telecommunications who recognizes and rewards innovation, is seeking a talented Customer Care Specialist to manage our Mid-market accounts on our DACH Market. You are the first point of contact of our new clients, your mission is to make them feel comfortable with the use of our product. Does this sound like a role for you?

Responsibilities:

  • Assist DACH customers via phone, email, and chat primarily
  • Prioritize customer requests
  • Identify issues and find solutions that both address customer’s short and long-term needs
  • Maintain and foster professional relationships with from all over the world by providing excellent customer service
  • Improve and identify existing customer communications across internal tools and channels
  • Specialize and become an expert in technical product domains such as integrations, number regulations & porting, quality, or knowledge

Requirements:

  • 2+ years of experience in a customer support position
  • Native/Fluent in German, one other language is a plus
  • Bilingual English
  • Creative and passionate about finding solutions
  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Strong teamwork spirit
  • Empathy
  • Ready to grow and develop your career in a fast-growing startup

Why should you apply?

Our client offers a unique work environment and the chance to collaborate with diverse teammates across continents. They provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in. You will work in a fast-paced learning environment where a healthy work-life balance is important, and you will have the opportunity to grow. They also offer a competitive salary package with benefits.

Feel free to apply or contact me for more information at ata@adamsrecruitment.com.