Customer Care Agent | German

Are you a native German-speaker with affinity for tourism and a customer-oriented mindset? Are you based in the Utrecht area and available to take on a new challenge?

Our client – a growing company from the hospitality industry, offering innovative luxurious products - is seeking the next addition to their vibrant front office team, based in Zeist.

Responsibilities:

• Main point of contact for the guests between booking and travel stage (answering questions, making minor changes, etc.)
• Communication of the travel details and travel bookings management
• Control and preparation of travel documents

Requirements:

• Experience within a customer support environment (experience in the travel industry is a plus)
• Strong communication skills in both German and English
• GDS knowledge and affinity for customer satisfaction

Benefits:

• High degree of independence 
• Dynamic atmosphere
• Competitive salary package
• Pension contribution
• 100% travel costs reimbursment
• Daily free lunch & delicious coffee at the office