Customer & Client Advisor | French, Dutch, German | 28-40 hrs

Do you enjoy solving complex problems? Being a mediator? Do you have excellent verbal and written skills in either German, Dutch, French and English… and do you enjoy working in a team? If yes, then read on!

Our client, a bidding company based in Amsterdam is currently searching for customer & client advisor | German, Dutch, French | 28-40 hrs to join their team!

In this role, you will be responsible for solving challenges for clients and customers (b2b/b2c) via phone and email.

Responsibilities:

• Answer questions via phone and email;
• Mediate disputes between clients and customers and find win-win solutions;
• Manage disputes and complaints via phone and/ or email;
• Improve processes based on communication with customers;
• Work with other departments to ensure a smooth and excellent customer experience.

Requirements:

• Excellent communication skills
• Excellent speaking and writing skills in either German, Dutch or French (and English)
• Available 28-40 hrs per week
• Mediation skills, able to find win-win solutions
• Problem solver
• Team player
• Positive attitude
• Able to work in a fast-paced environment

Benefits:

• Long term opportunity (1 year contract to begin with)
• Opportunity for growth
• Growing organization
• Competitive salary
• Excellent benefit package
• Travel allowance
• Stock options
• 25 vacation days
• Pension plan
• Meditation app subscription
• Team outings
• And lots more!

Interested in this exciting opportunity? Feel free to apply or contact me for more information at katherine@adamsrecruitment.com and izumi@adamsrecruitment.com.

Please note that for this role, we can only consider candidates eligible to work in the Netherlands.