Customer & Client Advisor | French, Dutch, German | 28-40 hrs

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Katherine Granada

  • Job ref:

    JN -102021-26353

  • Published:

    15 days ago

  • Expiry date:

    2021-11-18

Do you enjoy solving complex problems? Being a mediator? Do you have excellent verbal and written skills in either German, Dutch, French and English… and do you enjoy working in a team? If yes, then read on!

Our client, a bidding company based in Amsterdam is currently searching for customer & client advisor | German, Dutch, French | 28-40 hrs to join their team!

In this role, you will be responsible for solving challenges for clients and customers (b2b/b2c) via phone and email.

Responsibilities:

  • Answer questions via phone and email;
  • Mediate disputes between clients and customers and find win-win solutions;
  • Manage disputes and complaints via phone and/ or email;
  • Improve processes based on communication with customers;
  • Work with other departments to ensure a smooth and excellent customer experience.

Requirements:

  • Excellent communication skills
  • Excellent speaking and writing skills in either German, Dutch or French (and English)
  • Available 28-40 hrs per week
  • Mediation skills, able to find win-win solutions
  • Problem solver
  • Team player
  • Positive attitude
  • Able to work in a fast-paced environment

Benefits:

  • Long term opportunity (1 year contract to begin with)
  • Opportunity for growth
  • Growing organization
  • Competitive salary
  • Excellent benefit package
  • Travel allowance
  • Stock options
  • 25 vacation days
  • Pension plan
  • Meditation app subscription
  • Team outings
  • And lots more!

Interested in this exciting opportunity? Feel free to apply or contact me for more information at katherine@adamsrecruitment.com and izumi@adamsrecruitment.com.

Please note that for this role, we can only consider candidates eligible to work in the Netherlands.