After Sales Coordinator - German

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Marta Sudnikiewicz

  • Job ref:

    JN -042022-26667

  • Published:

    24 days ago

  • Expiry date:

    2022-05-26

Are you passionate about after sales operations? Do you speak German and looking for a new challenge within the international company? Then this role might be for you!

For our client – A multinational electronics company we are currently looking for a Service Account Manager to join their Amsterdam team.

Responsibilities

  • Supporting clients with technical and non-technical queries
  • Evaluating warranty terms and service levels of local competition and co-ordinate the local implementation of warranty terms and/or service levels
  • Evaluating, proposing, and coordinating potential new ASPs (Authorized Service Providers) as well as product launch 
  • Managing and coordinating escalation of providers queries as well as customer complaints
  • Control the stock level of providers inventory as well as managing the monthly repairs claims or validations from ASP

 Requirements

  • Fluent in German and English
  • Minimum of 2 years’ experience in IT warranty or after-sales service related activities
  • Bachelor’s Degree in business administration or similar is a plus
  • Good technical knowledge of projector and touch panel products is a plus
  • Good knowledge of financial procedures and ability to interpret and process financial information

Benefits

  • Competitive salary
  • Travel costs reimbursement
  • Pension contribution
  • 1-year contract
  • 8% holidays allowance

Interested? Feel free to apply or contact me for more information at marta@adamsrecruitment.com or sara@adamsrecruitment.com