Account Manager | Supply Chain | B2B | French

  • Location

    Amsterdam

  • Sector:

    Customer Service

  • Contact:

    Sylvia Lubak

  • Job ref:

    JN -062021-26155

  • Published:

    10 days ago

  • Expiry date:

    2021-09-08

For a client of ours, an international organization trading globally with offices in Amsterdam, we are currently seeking an enthusiastic and proactive Account Manager fluent in French to take ownership of the full cash-to-quote process.

As an Account Manager, you will liaise with customers (B2B) located globally as well as internal stakeholders within customer services, procurement, accounting teams.

Responsibilities:

  • Process quotes and orders from customers

  • Check the status of orders and update ERP system

  • Decide on best shipment to the customer according to internal policies

  • Provide timely response to customer queries and requests

  • Update customers on order status

  • Follow up with the customer on delivered goods and register their feedback

  • Provide advice to customers and handle their complaints

  • Issue and process credit notes

Requirements:

  • Bachelor degree in Trade, Supply Chain, Business Administration or other relevant fields

  • Experience in an international customer service / inside sales/sales support environment

  • Knowledge and interest in international trade

  • Commercial and positive mindset

  • Verbal and written communication skills in English; French or Portuguese would be a plus

  • Drive to continuously improve workflows

Competences

  • Customer-focused and service-minded

  • Result oriented

  • Accurate

  • Able to work independently as well as in a team

  • Proactive and able to take initiative