CSR Native Dutch + fluent French

• Call Handling (inbound and outbound)
• Handling of service and return requests as per defined processes
• Reviewing current Customer Service processes and structures on cost and time effectiveness
• Reporting
• Supporting other departments when needed
• Providing close cooperation with Sales, Logistics, Supply Chain Managers and Finance.
• Providing active sales support to the field sales team
• Complete assigned projects

Work Experience:
• System knowledge on Windows applications, ERP database (Oracle 11i) order management.
• Initiating and driving further efficiency improvements

Characteristics:
• Customer Focussed
• People oriented
• Strong independent behaviour
• Strong commercial affinity
• Strong communication skills, ability to build and maintain internal and external relationships, a team player
• Ability to work and perform under pressure
• Languages: Native Dutch and fluent French and English

Education:
HBO degree or equivalent experience

An international company based in Hoofddorp.