Customer Support/ Sales support native FRENCH

The position of Customer Support is a sales and technical support position handling sales and general issues.

Responsibilities include:

* Provide Excellent Customer Service * Handle all Customer Service related calls * Technical knowledge and support * Enter customer orders accurately into the Avante system * Proofread and confirm correctness of orders * Assist team with projects as assigned * Develop and Maintain close relationships and contact with dealer base * Ability to retrieve information to answer customer questions * Ensure database accuracy with updates as required in CRM and Avante * Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved * Have full understanding of and assist with GSA orders and inquiries * Work closely as a mentor for the Customer Service Clerk * Issue RA's for credit * Coordinate the company's School attendees each month * Have full understanding S3Philosophy, Avante, CRM and Outlook * Utilize marketing tools such as website, catalog and price guide * Assist with special projects, system testing, etc, as needed * Know Sales Policies and Procedures and Dealer Pricing levels.

• Education at HBO level or equivalent. * 2 roles available Native French* Strong customer relations skills * Ability to work efficiently with little supervision * Ability to prioritise the work load * Team-player with excellent communication skills. * Professional attitude and appearance. * Flexible attitude * Technical affinity