CSC French native do you have affinity for biology/ chemistry?
Job description CSC French native do you have affinity for biology/ chemistry?
PRIMARY DUTIES AND RESPONSIBILITIES:
• Provide quality customer and follow-up support by answering questions posed by both internal and external customers.
• Provide support for processing orders, and answering customer questions related to accounts, products, and services.
• Work within all the standard operating procedures (SOPs), work instructions (WI) and policies.
• Document customer transactions in a computer based tracking system SAP.
• Work to support call center phone metrics.
• Identify opportunities to educate customers on proper usage and functionality of products.
• Responsible for handling difficult customer situations turning them into a positive customer experience.
• Responsible for seeking assistance on difficult customer issues when necessary.
• Support an expanding base of products.
• Responsible for balancing customers needs with corporate objectives and policies.
• Responsible for following established guidelines and appropriate communication of issues regarding products and services.
• Other duties as assigned.
Job requirements CSC French native do you have affinity for biology/ chemistry?
MINIMUM QUALIFICATIONS:
EDUCATION: A science back ground is a plus.
EXPERIENCE:
• 1-2 years of experience in customer service in a fast-paced, business environment.
• Experience in a customer service and/or technically related field preferred.
REQUIRED SKILLS AND ABILITIES:
• Excellent customer service skills which support the mission and value statement.
• Ability to handle difficult customer situations and seek assistance on difficult situations.
• Strong verbal and written communications.
• Ability to effectively function in a team environment and support teammates by being flexible and presenting a positive attitude.
• Ability to work independently and with minimal supervision.
• Must be organized and detail-oriented.
• Ability to multi task effectively.
• Must be computer literate in Microsoft Office. Understanding of SAP and Antrim preferred.
• Ability to provide and receive constructive feedback.
• Ability to balance common sense budget management with corporate objectives when offering free products and services.
• Proven follow up skills.
• Exhibits a high level of drive and determination and shows initiative.
• Ability to listen to and comprehend information and feedback.
• Decision making and problem solving skills.
•PHYSICAL DEMANDS:
• Extensive phone and computer use.
• Some travel.
